Refund policy
At SnackStash, customer satisfaction is important to us. Please review our refund policy before making a purchase.
Returns
Due to the nature of food products, we generally do not accept returns for items that have been opened or consumed.
Returns may be accepted only if:
- The wrong item was delivered.
- The product arrived damaged.
- The product was expired upon delivery.
- The package was significantly damaged during transit.
Reporting an Issue
If you experience any of the above issues, please contact us within 48 hours of receiving your order.
Please include:
- Order number
- Photos of the product and packaging
- A brief description of the issue
Email: support@snackstash.com
Refund Approval
Once your request has been reviewed and approved, we'll notify you via email.
Approved refunds will be processed to your original payment method.
Refund Processing Time
Refunds are generally processed within 5–10 business days, depending on your payment provider or bank.
Non-Refundable Items
Refunds cannot be provided for:
- Opened or partially consumed food products.
- Products damaged due to improper storage after delivery.
- Orders with incorrect shipping information provided by the customer.
- Delivery delays caused by the shipping carrier that are outside our control.
Order Cancellations
Orders may be canceled only before they have been processed for shipment.
Once an order has been packed or shipped, it cannot be canceled.
Contact Us
If you have any questions regarding refunds or returns, please contact:
Email: support@snackstash.com